Delivering our unique service all over the world

Our service is based on the “Omotenashi” philosophy.

Managing professional relationships between businesses and

their customers

Helping businesses achieve  their objectives

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tele-net’s Vision

Through our experiences in Japan, we believe that communicating with a real human, instead of the commonly used Interactive Voice Response system in the US, is a key feature that makes us a unique contact center. We will set a new standard in FCR ratings(First Call Resolution).

Our goal is to increase revenue for our clients by understanding their customer’s needs and opinion. With over 20 years of experience, we can ensure results and help your company grow."Omotenashi" is Japanese brand of  service which means going the extra mile for our clients and their customers.

 

A contact center unlike any other

Advantages of Choosing tele-net

We will increase revenue for your company by solving your customers’ problems.

Our goal is not only to strive for a low-escalation rate, but to also deliver solutions to our clients. We handle any complaint with confidence and sincerity and help them solve any issues with personalized service, not by just reading from a standardized script.

 

Industry know-how gained from over 20 years experience.

We have dealt with many industries including financial, retail, DRTV, cosmetics, I.T., telecom, etc. and have experience working with clients in Japan, USA, Southeast Asia and Europe.

 

Tailor-made services based on customers needs.

We can provide customized services depending on what each client needs.

Creating Value Through Customer Retention

VOC

CSAT

CSM

Customer

Journey

We understand the customer’s needs and opinions.

Using timely surveys, we measure the customer’s

satisfaction level on the treatment they’re getting.

As a solutions provider, we’ll make sure every customer is happy with the products and services they get from their client.

Our Services

Inbound Call Support

We provide a full range of inbound call services: Customer support, technical support.

We can convert your complaints into loyal customers

We`ve converted 27.8% of our clients customers from cancellation back to loyal customers.

Thereby saving potentially lost revenue and improving customer satisfaction.

Drop us a line to talk about your project

Got Any Questions or Comments?

 

We'd love to hear from you, so don't hesitate to contact us with any inquiries about our services. Please allow 24 hours for a member of our team to review and respond to any questions that you may have.

 

You can also contact us on our US toll free number at 1-844-370-7222

 

tele-net service proposal   >> Document download

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Company Information

< tele-net Corporation >

FreeDial: 0120-365-506

 

Tokyo HQ

46/F Shinjuku Center Bldg, 1-25-1 Nishi-Shinjuku, Shinjuku,

Tokyo, Japan 163-0646

Tel: +81 (3) 5909 7222

 

Osaka Branch

16/F Osaka Ekimae 4 Bldg, 1-11-4 Kita Umeda,

Osaka City, Osaka 530-0001

Tel: +81 (6) 7632 7222

 

Fukuoka Branch

6/F Taihaku Center Bldg, 2-19-24 Hakata Station Mae,

Hakata, Fukuoka 812-0011

Tel: +81 (92) 483 7222

 

Tokushima Center 1

 5/F  J Building , Okihama higashi, Tokushima City

Tokushima 770-8053

Tel: +81 (88) 611 7222

 

Tokushima Center 2

Telenet Building, 3-6-1 Nakashowacho, Tokushima City

Tokushima 770-0943

Tel: +81 (88) 657 7222

 

Nagano Branch

2606-1 Kanaenagokuma, Iida City, Nagano 395-0804

Tel: +81 (265) 21 7222

 

Mito Branch

3-3 Keyakidai Mito City, Ibaraki 310-0842

GLOBAL NETWORK

< tele-net America Corporation >

US Toll Free: 1-844-370-7222

 

USA - Los Angeles

19800 MacArthur Blvd. Suite 300 Irvine, California 92612

Tel: 1-213-616-7222

 

USA - San Jose

5201 Great America Pkwy. Suite 320 Santa Clara, California 95054

Tel: 1-408-703-7222

 

USA - San Francisco

665 3rd St, San Francisco, California 94107

Tel: 1-415-466-7222

 

< Cebu tele-net Philippines Corporation >

Philippines - Manila

The Enterprise Centre,Ayala Avenue,

corner Paseo de Roxas Makati

Tel: +63 (02) 885 8444

 

Philippines - Cebu

5/F GAGFA IT CENTER, F. Cabahug Street,

Kasambagan, Cebu City, 6000, Philippines

Tel: +63 (32) 260 7222

 

Philippines - Cebu

16th Floor Cebu. I.T. Tower,

Cebu Business Park, Cebu City, 6000 Cebu

 

China - Dalian

Dalian Software Park 6, Dalian Hi-tech Zone

Dalian, Liaoning, China

© Copyright 2016. tele-net Corporation. All Rights Reserved.